Frequently Asked Questions (FAQ)

1. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, unworn, and in their original condition, including all tags, packaging, and accessories. Returns that do not meet these conditions may be refused.

2. How do I initiate a return?

To start a return, please contact our customer support team within 30 days of receiving your order. Returns must be approved before being sent back. Items returned without prior authorisation cannot be accepted.

3. Who covers the return shipping costs?

If your item is faulty, damaged, or incorrect, MAROWEN will cover the return shipping costs. For all other returns, including change-of-mind returns, the customer is responsible for return shipping.

4. When will I receive my refund?

Once your return has been received and inspected, approved refunds are processed within 5–10 business days. Please note that it may take up to 14 business days.

5. What should I do if my order arrives damaged or incorrect?

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and clear photos of the issue. We will review the case and arrange a replacement or refund where appropriate.

6. How long does delivery take?

Orders are processed within 2–4 business days. Once dispatched, UK deliveries typically arrive within 3–5 business days. Delivery times are estimates and may vary due to external factors.